Our Services

ICBC Counselling in New Westminster

Our Registered Clinical Counsellors (RCC) at Mind Matters Counsellling can help you recover from the psychological impacts of your collision. Book your session today for professional ICBC Counselling in New Westminster. Let us help you heal from your trauma and get you feeling confident again.

Direct Billing Available No Out-of-Pocket Costs for Approved Claims.

Common Symptoms After a Motor Vehicle Accident

It is normal to feel “off” after a crash. If you are experiencing any of the following, professional therapy can help:

1. Driving Anxiety: Fear of getting back behind the wheel or being a passenger.
2. Flashbacks: Intrusive memories or nightmares about the accident.
3. Hypervigilance: Feeling constantly "on edge" or easily startled.
4. Mood Changes: Increased irritability, sadness, or a sense of hopelessness.
5. Sleep Disturbances: Difficulty falling or staying asleep due to racing thoughts.

How to Get Started with ICBC Counselling

Starting your recovery at our New Westminster clinic is simple:

Why Choose Mind Matters for ICBC Counselling?

Navigating an ICBC claim can be overwhelming. We simplify the process so you can focus on your mental health.

Direct Billing

We bill ICBC directly. You don’t have to worry about upfront payments or reimbursement paperwork.

No Doctor Referral Needed

You are automatically pre-approved for 12 counselling sessions within the first 12 weeks of your accident.

Trauma-Informed Experts

Our team uses evidence-based modalities like CBT, DBT and EFT to help you process the aftermath of the accident and work with driving anxiety, and depression.

Multilingual Support

We offer sessions in English, Hindi, Punjabi, Urdu, and Gujarati, ensuring you can process your experience in the language you are most comfortable with.

Book Your New Westminster ICBC Appointment Today

Don’t let the trauma of an accident define your future. Visit our clinic at 550 6th Street #240 or book a virtual session today.

Our Clinical Approach to Trauma Recovery

We don’t just talk; we use proven clinical techniques to help your nervous system reset.

Cognitive Behavioural Therapy (CBT)

CBT helps you identify and reframe unhelpful thought patterns that often develop after a motor vehicle accident, such as fear, self blame, or constant worry. By changing how you think, CBT supports emotional regulation, confidence, and safer driving related responses.

Dialectical Behaviour Therapy (DBT)

DBT focuses on emotional balance and coping skills. It helps manage intense emotions, panic reactions, and stress responses following trauma. Through mindfulness, distress tolerance, and emotional regulation techniques, DBT supports stability and daily functioning.

Somatic Therapy

Somatic therapy works with the body’s nervous system to release stored trauma. Instead of focusing only on thoughts, this approach helps you reconnect with physical sensations, reduce hypervigilance, and restore a sense of safety in your body after an accident.

What Our Clients Say

      EXCELLENT  
   Based on 59 reviews 
    
 
 
 
   
 
 
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   Amandeep Kaur 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve had a really positive experience with Bal Atwal. She creates a safe, non-judgmental space where I feel genuinely heard and understood. Sessions with her have helped me gain clarity, manage my emotions better, and develop self help habits such as Journaling. I truly appreciate the empathy, patience, and practical guidance provided by Bal. Thank you so much.
  
 
      Posted on Google  
   
   Harleen 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bal is an incredibly thoughtful and compassionate therapist. From the very first session, she created a safe, non-judgmental space where I felt truly heard and understood. Bal is patient, insightful, and asks the right questions that really help you reflect and grow. I always leave sessions feeling clearer, supported, and more grounded. I’m genuinely grateful for the work we’ve done together and would highly recommend Bal to anyone looking for a caring and skilled therapist.
  
 
      Posted on Google  
   
   Harshim Sachdeva 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’m so grateful for our time together. I’m leaving these sessions feeling happy, healthy, and confident. Thank you for everything.Thankyou for hearing me out.
  
 
      Posted on Google  
   
   vishal minhas 
 
 
 
 Trustindex verifies that the original source of the review is Google. Working with Navreen has been life-changing. She listens without judgment, explain things clearly, and genuinely care. I always leave sessions feeling understood and more confident. I highly suggest Navreen as she is one of the best Counsellor 👌🏻
  
 
      Posted on Google  
   
   Jasleen 
 
 
 
 Trustindex verifies that the original source of the review is Google. Navreen is a highly knowledgeable and compassionate counselor who creates a safe and supportive environment. She combines empathy with effective strategies that actually work in real life. Her guidance has helped me make meaningful progress, and I genuinely appreciate her dedication and professionalism
  
 
      Posted on Google  
   
   Esha Shoker 
 
 
 
 Trustindex verifies that the original source of the review is Google. Navreen is a caring and culturally informed counselor!
  
 
      Posted on Google  
   
   Felipe Alcalá 
 
 
 
 Trustindex verifies that the original source of the review is Google. My experience with this therapist has been truly life-changing — not just for me, but for my entire family. From the beginning, they offered a space where we felt safe, respected, and truly supported. It wasn’t just about individual healing, but about helping us as a family grow stronger together.

What makes them different is how deeply they care. They take time to understand each person, offer calm and clear guidance, and make sure no one feels left behind. Their support goes beyond the sessions — you feel they are truly with you, ready to walk alongside you no matter what you’re facing.

They really truly cares about the situation!!

Their dedication is personal, not just professional. They’ve helped us navigate emotional challenges, rebuild trust, and find direction again as a family. I trust them completely, and I know that if we ever need support again — whether in everyday life or with institutions or difficult situations — they will be there.

We are deeply grateful. If you are looking for someone who will not only help you but stand with you, this is the person you can count on.
  
 
      Posted on Google  
   
   Sophia Alcala 
 
 
 
 Trustindex verifies that the original source of the review is Google. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I cannot recommend my counsellor highly enough. From the very first session, they created a space that felt safe, supportive, and completely judgment-free. Their empathy, insight, and professionalism have truly made a difference in my life and my families lives. They listen deeply, ask the right questions, and offer thoughtful guidance that has helped me understand myself better and grow through difficult situations. I always leave our sessions feeling lighter, more grounded, and more hopeful. If you're looking for someone compassionate, knowledgeable, and genuinely committed to your well-being, this is the person to see.
  
 
      Posted on Google  
   
   Simmi Singh 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had a very positive experience, at Mind Matters Counselling. I was stuck in deep anxious patterns which were affecting my ability have healthy relationships. After a few sessions, I feel a great change.
I would highly recommend working with Navreen.
  
 
      Posted on Google  
   
   Kamal Panesar 
 
 
 
 Trustindex verifies that the original source of the review is Google. Navreen has helped me so much over the past few months and has been incredibly kind and sweet ❤️

Frequently Asked Questions

How many ICBC counselling sessions am I entitled to?

Under current BC regulations, you are automatically entitled to 12 counselling sessions within 12 weeks of your accident date. If you require more support after these sessions, our RCCs will submit a recovery plan to ICBC to request additional funding on your behalf.

Is there a cost for ICBC counselling in New Westminster?

At Mind Matters Counsellling, we bill ICBC at their standard rate. In most cases, there is no user fee or out-of-pocket cost for the client, provided the claim is active and within the 12-week window.

Can I see a counsellor if my accident was months ago?

Yes. If your accident was more than 12 weeks ago, you can still access counselling. We will simply need to contact your ICBC claim adjuster to seek a brief authorization before we begin.

Can family members attend counselling sessions with me?

In some cases, joint or family sessions may be beneficial, especially when the accident has impacted relationships. This can be discussed during your initial assessment with your counsellor.

How quickly can I start ICBC counselling after my accident?

You can begin counselling as soon as you have an ICBC claim number. Early intervention often helps reduce long term emotional and psychological impacts.